Frequently Asked Questions
Everything you need to know about your JOAH BROWN experience.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 21 days of the delivery date. Please note that items marked as Final Sale are not eligible for return or exchange.
How do I care for my JOAH BROWN pieces?
To maintain the quality of our custom-made fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and high-heat drying to prevent shrinkage.
Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery timelines are calculated at checkout based on your location. Please note that international customers are responsible for any applicable customs duties or taxes.
Can I change or cancel my order after it's been placed?
Because we work quickly to get your order out, we are unable to make changes or cancellations once an order has been processed. Please double-check your shipping address and item selection before finalizing your purchase.
How do I find my correct size?
Our pieces are designed with a signature streetwear fit, ranging from oversized to body-con. You can find detailed measurements and fit recommendations on the 'Size Guide' link located on each product page.